Refund and Returns Policy

Introduction

Thank you for shopping at keloro. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our website.

Return Eligibility

Timeframe

You may return most items within 30 days of delivery for a full refund or exchange. The item must be in its original condition: unused, unwashed, with all tags attached, and in the original packaging.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (770) 547-9471. You will need to provide your order number and reason for return. We will guide you through the return authorization process and provide shipping instructions if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. A credit will automatically be applied to your original payment method.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Item is not in its original condition
• Item shows signs of wear or use
• Item is missing parts or accessories
• Original packaging is damaged or missing

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us at [email protected] with your order details.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (770) 547-9471. We will arrange for a return and replacement at no additional cost to you. Please include photos of the damage or defect in your communication.

Late or Missing Refunds

If you haven’t received your refund within the promised timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (770) 547-9471
• Address: 9627 Northwest Birch Avenue, Atlanta, Georgia 30314, United States
• Website: https://www.keloro.store

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.